Help and manuals
The manuals and FAQs for the till, the back office and the card terminal are in the system under Help once you are logged in.
Help in the back office
Manual and FAQ for till, back office and terminal, with search. Help is also in the till's built-in back office.
Log inDownload the till
The latest version for Windows and Android with system requirements, installation and what is new.
Go to downloadCommon questions
What does the till need?
A PC with Windows 10 or 11 (64-bit), Microsoft Edge WebView2 Runtime and a network. The installer needs no admin rights and no .NET.
How do I update the till?
It happens by itself. The till downloads new versions in the background and installs them when it is safe – at the next start, after the Z report or when you press restart now. Data is kept.
Windows says "Windows protected your PC". What do I do?
Press More info and then Run anyway. The download page shows the file's SHA-256 so you can check it.
Can we sell while the internet is down?
Yes. Sales are stored on the till and sent when the connection is back. Cards work over the local network.
I have forgotten my till code.
Ask a manager to change it in the back office. The till fetches the new code at the next sync.
Where has the back office moved?
The back office is at app.ctpos.online. Use Log in at the top of the page.